Terms & Conditions

DRAFT FOR REVIEW — based on the Alma Care policies document (Aug 7, 2026), adjusted to the technologies actually used by this website and to confirmed business terms. Not legal advice: have this reviewed by qualified counsel before publishing. Effective date to be set at publication.

These Terms & Conditions govern access to and use of the Alma Care website, educational materials, contact functions, booking tools, and other online features. By using the website, you agree to these terms to the extent permitted by applicable law.

Purpose of the Website

The website provides information about Alma Care, emotional wellbeing, available support services, educational resources, scheduling, and related administrative functions. Website content is intended for general informational and educational purposes unless a specific professional service relationship has been established through a separate consent or service agreement.

No Professional Relationship From Website Use Alone

Viewing the website, reading an article, completing a general contact form, following Alma Care on social media, or sending an initial message does not by itself create a therapist-client, psychologist-patient, counselor-client, medical, or other professional treatment relationship. A professional service relationship begins only when Alma Care confirms eligibility, the parties agree to the applicable service terms and informed consent, and a session or service is formally accepted or scheduled as required.

Scope and Availability of Services

Alma Care describes its services as online emotional support and personal guidance, including support related to emotional wellbeing, everyday anxiety or stress, life transitions, personal development, relationships, and cultural adjustment. Specific services may change over time. Services are offered only where legally and professionally permitted. Availability may depend on the client's location, age, needs, risk level, language, and the provider's professional scope, credentials, licensure, registration, or other applicable requirements.

Educational Content

Articles, social media posts, downloadable materials, and educational explanations are not individualized psychological, medical, psychiatric, or legal advice. They should not be used to diagnose a condition or to replace evaluation or treatment from a qualified professional who knows your circumstances.

Online Sessions and Technology

Virtual services depend on technology and internet connectivity. Potential limitations may include interruption, audio or video failure, privacy risks, delays, or reduced access to local emergency resources. Clients are expected to participate from a reasonably private location and to use a reliable device and internet connection when possible. For service safety and legal compliance, Alma Care may need to confirm the client's physical location at the time of a session and may request an emergency contact or local emergency information where appropriate.

Booking and Account Information

Users agree to provide accurate and current information when requesting or scheduling services. Appointment availability shown online may change, and a booking is not final until confirmation is provided by the scheduling system or Alma Care.

Fees and Payment

Fees for sessions, packages, workshops, or other services are displayed before purchase or communicated before the service is provided. When online payment is enabled, payment is processed by a third-party provider (Stripe). Users are responsible for reviewing the price, currency, package terms, and any applicable taxes or processing conditions before completing payment. Alma Care does not guarantee insurance reimbursement. Unless explicitly stated, clients are responsible for determining whether any insurer or benefit program will reimburse services.

Cancellation and Rescheduling

Appointments are subject to the Alma Care Cancellation & Rescheduling Policy, published on this website. If a service-specific booking page displays a more specific policy, that policy should be reviewed before payment or confirmation.

Communication by Email, Text, or Messaging Applications

Electronic communication can be convenient but may have privacy limitations. Email, text messaging, WhatsApp, and similar channels should be used primarily for scheduling or administrative communication unless Alma Care specifically indicates that a channel is appropriate for other purposes. These channels should not be used for emergencies or urgent clinical concerns.

User Responsibilities

• Use the website lawfully and respectfully.
• Provide accurate information and avoid impersonating another person.
• Do not attempt to interfere with website security, availability, or functionality.
• Do not upload malicious files, unlawful material, or content that violates another person's privacy or rights.
• Use educational content for personal informational purposes and do not misrepresent it as individualized professional advice.

Intellectual Property

Unless otherwise stated, the Alma Care name, website text, graphics, educational articles, downloadable materials, branding, and original content are owned by or licensed to Alma Care and are protected by applicable intellectual-property laws. Personal, non-commercial viewing and sharing of website links is permitted. Reproduction, resale, modification, or commercial use of substantial content requires prior written permission.

Third-Party Links and Services

The website may link to third-party platforms, scheduling systems, payment providers, social media, educational resources, or other websites. Alma Care is not responsible for the content, availability, security, privacy practices, or terms of independent third-party services.

No Guarantee of Outcomes

Psychological and emotional support is an individualized process. Alma Care does not guarantee a specific emotional, relational, personal, or clinical outcome. Progress may vary according to many factors, including individual circumstances, participation, goals, external stressors, and the nature of the concern.

Limitation of Website Liability

To the fullest extent permitted by applicable law, Alma Care is not responsible for losses arising solely from reliance on general website information, temporary website unavailability, third-party platform failure, or unauthorized use outside Alma Care's reasonable control. Nothing in these terms excludes rights or responsibilities that cannot legally be excluded.

Changes to the Website or Terms

Alma Care may update website content, services, prices, features, or these Terms & Conditions. Material changes will be reflected by an updated effective date. Terms applicable to an already-purchased service will not be changed retroactively where prohibited by law.

Applicable Law

These terms are intended to operate subject to the mandatory consumer, privacy, professional, telehealth, and other laws that apply to the user, the service, and the provider. Because Alma Care may serve people across jurisdictions, the final governing-law and dispute-resolution language should be confirmed by qualified legal counsel before publication.