Service Disclaimers

DRAFT FOR REVIEW — based on the Alma Care policies document (Aug 7, 2026), adjusted to the technologies actually used by this website and to confirmed business terms. Not legal advice: have this reviewed by qualified counsel before publishing. Effective date to be set at publication.

These disclosures are intended to help visitors understand the limits and appropriate use of Alma Care's website and services.

Not an Emergency or Crisis Service

Alma Care is not an emergency service, and the website, email, contact form, social media accounts, and routine appointment system are not monitored as emergency channels. If you believe you or another person is in immediate danger, seek assistance from local emergency services or an appropriate emergency-care provider in your location. In the US, call 911, or call or text 988 (the Suicide & Crisis Lifeline).

Not a Substitute for Medical or Psychiatric Care

Alma Care services do not replace medical, psychiatric, or emergency care. Physical symptoms, medication questions, severe psychiatric symptoms, or urgent safety concerns should be evaluated by an appropriately qualified medical or mental-health professional.

Educational Information Is Not Diagnosis or Treatment

Website articles and educational materials may discuss topics such as anxiety, stress, relationships, grief, emotional regulation, personality development, mindfulness, or neuroscience. This information is general and should not be interpreted as a diagnosis, individualized treatment plan, or recommendation for a specific person.

Professional Scope and Geographic Eligibility

Online emotional-support services may be regulated according to the location of the client and provider. Alma Care provides services only within the provider's lawful and professional scope. A visitor should not assume that a service is available in every state, country, or jurisdiction simply because the website can be accessed there.

Results and Personal Outcomes

Individual outcomes cannot be guaranteed. Psychological and emotional support can involve exploration, reflection, emotional discomfort, behavioral change, and uncertainty. Benefits and challenges vary from person to person. Clients are encouraged to raise questions or concerns about the process directly with the provider.

Telehealth Limitations

Virtual support offers convenience and accessibility, but it may not be appropriate for every situation. Technology failures, privacy limitations, geographic restrictions, or the need for in-person assessment may affect whether online support is suitable. Alma Care may recommend another level or type of care when appropriate.

Confidentiality Has Legal and Ethical Limits

Where a professional service relationship is established, confidentiality is an important part of the process. However, confidentiality may have exceptions or limits required by applicable law, ethics, court order, or safety obligations. Specific confidentiality limits will be explained in the informed-consent documentation applicable to the service and jurisdiction.

Communication and Response Times

Routine email, contact forms, text messages, and social media are not designed for urgent needs. Response times may vary according to business hours, holidays, workload, or provider availability. Regular hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, with weekends closed.

Website Accessibility and Technical Availability

Alma Care aims to maintain a usable and accessible website but cannot guarantee uninterrupted access, compatibility with every device, or freedom from technical error. Users who encounter an accessibility barrier may contact Alma Care so a reasonable alternative can be explored.

External Resources

Links to external resources are provided for convenience or education and do not necessarily constitute endorsement. Alma Care is not responsible for the accuracy, privacy practices, or services of independent third parties.