Privacy Policy

DRAFT FOR REVIEW — based on the Alma Care policies document (Aug 7, 2026), adjusted to the technologies actually used by this website and to confirmed business terms. Not legal advice: have this reviewed by qualified counsel before publishing. Effective date to be set at publication.

Alma Care respects your privacy and aims to collect and use personal information in a careful, transparent, and proportionate manner. This Privacy Policy explains what information may be collected through www.myalmacare.com, how it may be used, and the choices available to you.

Information We May Collect

• Contact information, such as your name, email address, telephone number, and preferred language.
• Information you voluntarily submit through a contact form, appointment request, or message.
• Appointment information, including requested service, date, time, and scheduling preferences.
• Payment and transaction information when online payment is enabled. Payment card details are processed directly by a third-party payment processor (Stripe) and are not stored by Alma Care.
• Technical information, such as browser type, device information, IP address, pages visited, and general website usage data collected through hosting or security technologies.
• Communications with Alma Care, including email or other permitted messaging channels.

Please avoid sending detailed clinical information through general website forms. The contact form is intended for initial inquiries and scheduling questions. If you become a client, Alma Care may direct you to a more appropriate channel for sensitive information.

Sensitive and Health-Related Information

Some information shared in connection with emotional-wellbeing support may be sensitive. Alma Care will seek to limit collection to information reasonably necessary for the purpose for which it is provided. Visiting the website or submitting a general inquiry does not, by itself, create a professional service relationship.

If a professional service relationship is established, additional privacy, informed-consent, recordkeeping, and confidentiality terms may apply. Those service-specific documents will control if they provide greater protection or conflict with this general website policy.

How Information May Be Used

• Respond to questions and requests for information.
• Schedule, confirm, reschedule, or administer virtual sessions.
• Process payments, issue receipts, and manage service packages where applicable.
• Communicate service-related information, including appointment reminders and policy updates.
• Provide and improve website content, accessibility, functionality, and user experience.
• Protect the website against fraud, abuse, security threats, or unauthorized access.
• Comply with legal, regulatory, ethical, recordkeeping, or professional obligations.
• Send educational or promotional communications only where permitted and, when required, with consent.

Cookies, Security Tools, and Third-Party Services

The website uses only the technology needed for essential functionality, security, and language preferences, and it does not use advertising trackers. Alma Care relies on third-party services for scheduling (Cal.com), payment processing (Stripe), video sessions (Google Meet), transactional email delivery, and spam prevention on forms (Cloudflare Turnstile, where enabled). Third-party services process information under their own privacy policies and terms.

When Information May Be Shared

Alma Care does not sell personal information. Information may be disclosed only when reasonably necessary, including:

• To service providers that support website hosting, scheduling, payments, communications, security, or virtual-session technology.
• When you request or authorize a disclosure.
• When required by law, court order, professional obligation, or a lawful request from a competent authority.
• When reasonably necessary to protect the rights, safety, or security of Alma Care, its users, or others, subject to applicable law and professional duties.

Data Retention

Personal information will be retained only for as long as reasonably necessary for the purpose for which it was collected, to provide requested services, to maintain appropriate business or professional records, to resolve disputes, and to satisfy legal or regulatory obligations. Retention periods may differ for website inquiries, financial records, and professional service records.

Your Choices and Privacy Requests

Subject to applicable law and professional recordkeeping obligations, you may contact Alma Care to request access to, correction of, or deletion of certain personal information, or to ask questions about how your information is handled. Some information may need to be retained where required by law, ethics, payment records, or professional practice standards. Privacy requests may be sent to info@myalmacare.com. Alma Care may need to verify your identity before acting on a request.

Children and Minors

The general website is intended for adults. Services involving minors, if offered, require separate eligibility review, appropriate consent, and service-specific arrangements. A minor should not independently submit sensitive personal or health information through the general website unless specifically instructed by Alma Care and permitted by applicable law.

Data Security

Alma Care uses reasonable administrative and technical measures appropriate to the nature of the website and services. However, no website, email system, internet connection, or electronic storage method can be guaranteed to be completely secure. Users should avoid sending highly sensitive information through ordinary email, general website forms, or consumer messaging platforms unless specifically instructed.

International and Cross-Border Use

Because Alma Care provides online services and may interact with people in more than one country, information may be processed or stored in jurisdictions different from your location. Service availability and privacy obligations may vary depending on where you are located and where the provider is legally permitted to offer services.

Changes to This Privacy Policy

Alma Care may update this Privacy Policy as services, technology, or legal requirements change. The effective date will be updated whenever a material revision is published. Continued use of the website after an update means you have had an opportunity to review the revised policy.

Contact

Questions about this Privacy Policy may be directed to: info@myalmacare.com.