Cancellation & Rescheduling Policy

DRAFT FOR REVIEW — based on the Alma Care policies document (Aug 7, 2026), adjusted to the technologies actually used by this website and to confirmed business terms. Not legal advice: have this reviewed by qualified counsel before publishing. Effective date to be set at publication.

Note for reviewers: the source document proposed charging up to the full session fee for late cancellations. This draft instead reflects the terms confirmed on Aug 11, 2026 — free rescheduling with 24+ hours' notice, and a 50% refund for cancellations inside 24 hours.

Alma Care understands that schedules and circumstances can change. This policy is intended to respect both the client's needs and the professional time reserved specifically for each appointment.

Standard notice period: please provide at least 24 hours' notice if you need to cancel or reschedule a scheduled session.

Cancellations With At Least 24 Hours' Notice

Appointments cancelled or rescheduled at least 24 hours before the scheduled start time may be moved to another available time without charge. If the session was prepaid, the payment may be applied to the rescheduled appointment unless a different package or purchase term was disclosed at checkout.

Late Cancellations and Missed Appointments

For a cancellation made less than 24 hours before the scheduled session, 50% of the session fee is refunded (or, within a prepaid package, the session may count as half a session credit where the package terms allow). A missed appointment without any notice may be treated as a used session. Any charge or refund terms are disclosed before booking and applied consistently, subject to reasonable exceptions and applicable law.

Emergencies and Exceptional Circumstances

Alma Care recognizes that genuine emergencies and unexpected circumstances occur. Requests for an exception may be considered individually and do not create an obligation to waive future late-cancellation terms.

Late Arrival

If a client arrives late, the session may still end at the originally scheduled time so that subsequent appointments are not affected. The full session fee may apply. If the delay is substantial, Alma Care may determine that rescheduling is more appropriate.

Technology Problems

If a virtual session is interrupted by a technical problem, both parties should make a reasonable effort to reconnect or use an agreed backup method. If a significant problem is caused by Alma Care or its primary service platform and the session cannot reasonably continue, the session may be rescheduled or credited. Client-side technology failures will be handled reasonably based on the circumstances.

Cancellation by Alma Care

If Alma Care needs to cancel or reschedule a confirmed appointment, reasonable efforts will be made to provide notice and offer another available time. If a prepaid session cannot be rescheduled within a reasonable period, the unused payment will be credited or refunded in full.

Packages and Prepaid Plans

If Alma Care offers multi-session plans, the specific purchase page will state the number of sessions, price, validity period if any, refund conditions, transferability, and how late cancellations affect package credits. Those disclosed package terms apply in addition to this general cancellation policy.

How to Cancel or Reschedule

Use the booking system's cancellation and rescheduling links (included in your confirmation email), or contact Alma Care at info@myalmacare.com. A cancellation is considered received when the scheduling platform or Alma Care records the request.